{"id":22058,"date":"2017-03-29T17:52:40","date_gmt":"2017-03-29T17:52:40","guid":{"rendered":"https:\/\/www.dekalbschoolsga.org\/estore\/?page_id=22058"},"modified":"2024-04-01T14:30:17","modified_gmt":"2024-04-01T18:30:17","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/dekalbschoolsga.net\/estore\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

Frequently Asked Questions<\/h2><\/div>

<\/i><\/i><\/span>What is eStore?<\/span><\/a><\/h4><\/div>
eStore is the online tool used to approve all hardware and software purchases in DeKalb County School District.<\/div><\/div><\/div>

<\/i><\/i><\/span>Who may submit purchase approval requests?<\/span><\/a><\/h4><\/div>
Only principals, bookkeepers, and select authorized persons may submit purchase approval requests. Other DCSD staff may create and submit a Wishlist.<\/div><\/div><\/div>

<\/i><\/i><\/span>How do I create my Wishlist?<\/span><\/a><\/h4><\/div>
To create your Wishlist, locate your desired hardware\/software product, then hover your mouse over the product and click on the heart-shaped “add to wishlist” icon to add that product to your Wishlist. Repeat this process for all the products that you wish to request. Once you have completed building your Wishlist, scroll to the bottom of the Wishlist page<\/a> and submit your selections to your authorized person.<\/div><\/div><\/div>

<\/i><\/i><\/span>How long is the approval process?<\/span><\/a><\/h4><\/div>
All products in eStore are pre-approved; approval confirmations should be received within 24 hours.<\/div><\/div><\/div>

<\/i><\/i><\/span>Why would my approval confirmation be delayed?<\/span><\/a><\/h4><\/div>
Purchases high in quantity or amount may require a discussion between IT, Principal, Curriculum & Instruction and\/or Regional Superintendent which could delay receiving approval.<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I use my approval more than once?<\/span><\/a><\/h4><\/div>
Approvals may only be used once. Please submit a request each time there is a need to purchase hardware or software.<\/div><\/div><\/div>

<\/i><\/i><\/span>The item we wish to order is not in the eStore. How do we receive approval?<\/span><\/a><\/h4><\/div>
Your principal or bookkeeper should complete and submit the New Product Request form<\/a><\/strong><\/span>. After careful review you will be notified of the approval or non-approval.<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I submit my requisition in CrossPointe before I receive my approval confirmation?<\/span><\/a><\/h4><\/div>
No, the Finance department verifies eStore approvals before processing hardware and software requisitions.<\/div><\/div><\/div>

<\/i><\/i><\/span>How do I receive eStore technical support or training?<\/span><\/a><\/h4><\/div>
Please submit a support ticket using the Help Desk (Red Telephone) to receive support or training.<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div>
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